Dorset-based Ellesco, the leading supplier of deburring, polishing and finishing machines in the UK & Eire has expanded its internal customer support team with the appointment of Lee Thomas. The appointment is driven, in part, by significant growth in demand for consumables for the company’s range of machines along with greater uptake in its annual service contracts.
Lee brings to the company a wide experience in data management which will be vital as part of Ellesco’s ongoing commitment to maintaining its ISO quality systems, with Lee committing time to further amending Ellesco’s Quality manual with future expansion of the business in mind. “Service contracts are a growing part of our business as customers recognise the value of regular monitoring of their machine performance by the original equipment supplier,” says Ian Stickland, Ellesco’s Service Manager. “Part of Lee’s role will be to monitor these contracts as they are an important part in keeping machines functioning properly and efficiently. He will become the first point of contact for customers who have questions about service or consumable parts are and his previous experience of managing service data will play a vital role in making that part of our business run smoothly by developing our existing CRM system from a customer service perspective.”
Another aspect of the role being undertaken by Lee is to support the growth of sales in Ireland, where Ellesco works in partnership with Waterford-based Truman systems. It was this diversity of the role, along with Lee’s keen interest in all things engineering that drew him to join Ellesco “This is an ideal opportunity to use my extensive knowledge of monitoring data management systems,” says Lee Thomas. “Coming from working at a bus company, where I had the task of managing the entire fleet and putting in place actions to address any defects, the move to Ellesco is a change of direction, but one where I am confident that my experience can help play an important role in streamlining the customer service aspect of the business, and one where I can follow and impact on the process from start to finish.”
This is the first of several appointments planned by Ellesco as it continues to expand its business within the deburring and surface finishing sector. With its extensive product portfolio, which includes world-leading companies such as Timesavers, Autopulit, VG Machines, Peitzmeier, and KBM it is well placed to provide solutions across a wide range of industries.